Claims are where “the rubber meets the road” for the insurance contract between you or your business, and your insurance company. Our role as your broker or adviser is to act on your behalf, NOT on the insurer’s behalf.

While we can’t guarantee the outcome of any claim, we promise the following:

We will help you with your claim. We represent you, NOT the insurer.
We will liaise between you and your insurer to make sure your insurer has the correct information to assess your claim.
We will keep you informed of the progress of your claim.

We will follow up with your insurer and deal with any issues that may arise.

We will use our knowledge and expertise to get the fairest outcome for you based on the cover you have.

What to do if you need to claim:

For all life and personal insurance claims contact Craig on 0402 695 161.

For all non-urgent general insurance claims contact Craig on 0402 695 161.

If you are in need of urgent assistance due to a weather event contact the following to prevent further property damage:

  • Emergency Trade Services Pty Ltd – 1300 755 455
  • Johns Lyng Group – 1300 736 000
  • Ambrose Construct Group – 1300 262 767 (Hollard Commercial Insurance policies only)

Most insurers will cover temporary repairs, lock replacement and accommodation.

Windscreen Claims

Because of the frequency of windscreen claims, many insurers have agreements with windscreen repair companies.

  • For most insurers, contact O’Brien on 1800 059 217

To begin a claim the following insurers have 24hr claims assistance:

Allianz (13 10 13)
Calliden (1300 880 037)
CGU (13 24 80)
CHU (1800 022 444)
Chubb Insurance (1800 726 226)

Club Marine (1300 002 582)

Mansions of Australia (1300 302 868)
QBE (13 37 23)
Strata Unit Underwriters – SUU (1800 788 435)
Vero (1300 888 073)

Learn more about our insurance service

by contacting the friendly team at Stress Free Insurance